AI and the People Industry - part 2: Engagement & Retention

AI and the People Industry - part 2: Engagement & Retention
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Retaining and engaging employees are vital for any company to succeed. High turnover rates can lead to a decline in productivity, damage to the company's reputation and ultimately financial losses. Companies are now turning to Artificial Intelligence (AI) to analyse employee data and identify factors that contribute to employee satisfaction and retention. Which is why at VDP you will notice we are writing a lot about AI as we want to share what we learn about it.

With AI-powered tools, companies can collect and analyse vast amounts of data, such as feedback, employee performance metrics and job satisfaction surveys. This data can help identify patterns and insights that can assist in tailoring effective retention strategies and improving employee engagement.

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For example, AI tools can analyse employee feedback from surveys to identify common themes or issues, such as lack of career development opportunities or poor work-life balance. Companies can then use this information to create targeted retention strategies that address these issues. Such strategies may include offering more training and development opportunities or flexible work arrangements.

AI can also help personalise retention strategies by analysing individual employee data. By scrutinising an employee's work history, performance metrics, and preferences, AI tools can provide personalised recommendations for retention strategies. This may include offering a promotion or transfer to a different department.

However, there are concerns about the potential infringement on employee privacy and perpetuation of biases by AI. Companies must be transparent about the collection and use of employee data and ensure compliance with data protection regulations, such as the General Data Protection Regulation (GDPR) in the European Union. At VDP we have written 'VDP AI Principles' to help us and others use AI safely. You are more than welcome to use our principles as your own.

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Moreover, AI tools are only as unbiased as the data they are trained on. If the data used to train the tool contains biases, those biases will be reflected in the AI's decision-making. Companies must ensure that they are using diverse and representative data to train their AI tools to avoid perpetuating existing biases.

Despite these concerns, the use of AI in employee engagement and retention is growing globally. A Deloitte study found that more than half of companies in the Asia-Pacific region were using AI-powered tools for HR functions, such as recruitment, performance management, and employee engagement.
If you have questions about how to use AI in the right way, do not hesitate to drop us an email. We would love to share a conversation with you.

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In Europe, a survey by The Economist Intelligence Unit found that more than 40% of companies were already using AI tools for HR functions, and 60% expected to adopt AI-powered tools in the next three years.

Furthermore, a report by Grand View Research valued the global AI in HR market at $1.1 billion in 2020 and predicted a compound annual growth rate (CAGR) of 16.4% from 2021 to 2028.

AI-powered tools can offer valuable insights into employee engagement and retention, enabling companies to create effective retention strategies that address individual and organisational needs. To avoid infringing on employee privacy and perpetuating biases, companies must ensure they use diverse and representative data and are transparent about how they collect and use employee data. As AI continues to grow in HR functions, it is essential to use it ethically and transparently to promote fairness and diversity in the workplace.

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